Communication Skills Coaching
Communication is an exchange of information between multiple parties. Even between a speaker and a large audience, there is a degree of two-way trade. The speaker may be relaying information verbally, but if the speaker is truly an effective communicator, they will also be able to pick up on the nonverbal cues that the audience is relaying in response.
Inferior communication breeds conflict and dysfunction. If the information being relayed isn’t clear, if one person is constantly talking over another, or if there are no systems in place that allow individuals to communicate with one another, problems are sure to arise. The good news is that you can avoid these problems altogether with the help of a communication skills coach.
Effective communication is necessary for every business to run smoothly. Communication skills coaching guarantees that all of your employees are equipped with foundational communication skills that are conducive to their professional success and your company’s benefit.
Communication Skills for Employee Coaching
Communication skills are not hard to develop, but they must be developed correctly.Effective communication coaching provides training on various forms of communication and interaction techniques. Some of the most foundational and practical conversation skills that you should coach employees on are active listening, empathy, paying attention to non-verbal cues, tone of voice, clarity, and conciseness.
Active listening is one of the most receptive communication skills. By actively listening, a person must intentionally focus on what the speaker is saying, process this information, and give a thoughtful response when it’s their turn to speak. Active listening aims to get people to listen to understand instead of listening just to respond.
Empathy is often confused with sympathy. While sympathy and empathy are both important concepts to understand, it’s also essential to differentiate them from each other. Sympathy means acknowledging the struggles, hardships, and pain of others. Empathy goes deeper than acknowledgment, to a level where the listener starts to feel alongside the speaker. Empathy leads to greater understanding between communicating parties. When we empathize with others, we can better assimilate points of view outside our own and communicate with more sincerity.
Paying attention to non-verbal cues
Nonverbal cues include body posture, eye contact, and breathing patterns. Nonverbal cues are observational signs that indicate how someone is feeling when you communicate with them. What emotional impact are your words having on the person you’re speaking to? Are they making eye contact or nodding to signal that they are engaged? Are they hunched over, signaling fatigue? Distressed body language may be a sign to keep your conversation brief.
It’s also vital to take note of your own non-verbal cues. Heavy breathing may signal nervousness and unease to your listener. If you are hunched over, looking down, and/or fidgeting, it will signal anxiety and a lack of confidence in what you’re saying. Being aware of non-verbal cues is as important to note for a speaker as it is for a listener. Paying attention to the non-verbal signals you are giving and receiving will help you deliver and collect information with more confidence and understanding.
Tone of voice
Modulating your tone of voice is one of several verbal communication examples.Appropriate tone and volume are crucial to setting the desired mood for a conversation. Most professional communication advice calls for a calm and positive tone. Depending on whether you are giving a presentation to a large audience, conversing with one colleague, or speaking in a small group, you need to adjust the volume of your voice to match the situation.
Clarity and conciseness
Coaching on communication skills teaches people how to eliminate “fluff” when communicating with others. “Fluff” is another way to describe unnecessary information that is usually added to take up space. Avoiding fluff is particularly important in written forms of communication. When writing and speaking, touch on your talking points in a clear, direct fashion. If you can explain your message in a few sentences rather than a lengthy paragraph, that’s preferable. Also make sure to deliver the information in a concise, easily accessible, and easy-to-understand manner.