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What is Business Skills Training?

You can’t coach a sport without athletes, and you can’t do business without business skills. They come as a package deal—you need one in order to accomplish the other.

In the world of business skills training, individual employees, departments, and entire organizations have the opportunity to learn skills that they need to be successful at work. These skills can include tactics to motivate teams, strategies to better negotiate with vendors, how to communicate more effectively within and across teams, and conflict resolution skills. Business skills training was born out of the need to provide employees with specific and targeted training to build the knowledge and competencies needed to, well, do their job.

The importance of business skills goes something like this: The better-skilled employees are, the better their chances are of thriving. For example, sales reps with more business skills are able to cope with the added pressure in a competitive environment and participate in healthy professional development chats with their managers. And, with a broad range of courses featuring subject matter-delivering real-world scenarios—BOOM! You can rely on business skills training to become an effective leader, manager, and complete professional.

Business Training Topics

No benchwarmers in this scenario, folks. All hands on deck are required to learn business skills. And, in order to gain business skills to continuously improve team performance, there are a ton of different business training topics that can come into play. But, if you’re reading this and wonder “where to learn business skills”, we’re here to break things down.

The truth is, there is an endless number of business training topics that every business should focus on delivering to their teams, but we have a list of MVPs to share…


In our opinion, the most important soft skill. Effective business communication skills are vital to a successful co-worker and customer interactions. Both the speaker and the listener share responsibility of making the message clear, but effective communication goes far beyond simple speech and hearing. Body language, tone of voice, word choice, message clarification, and communication style all play a part and can make the difference between success and failure in interpersonal transactions and interactions.

Job-specific abilities

The hard skill that makes the biggest impact. Knowledge learned through education, hands-on experience, or training. This is the part of a job that can be taught as long as the rep is in it to win it.

Product and services knowledge

Friendly and polite customer service agents and sales reps are always a plus. But every great agent and rep also has to have a good foundation of product knowledge to really be good at their job. Having strong product knowledge will not only help consumers receive better service, but it’ll also increase sales, improve branding efforts, and even help your team be more comfortable and confident day-to-day.

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Business Training Programs

The value of effective business training programs can greatly outweigh the costs it takes to implement it. In fact, business training programs can lead to a more engaged staff, less employee turnover, and increased productivity and performance. Because who wants to train employees only for them to peace out leaving you with the old “rinse and repeat” scenario of hiring and training…again?

Creating effective small business training programs requires knowing and understanding the goals of the training, as well as the possible hang-ups you could encounter. Here are some no-fail steps that we suggest:

  1. Assess training needs: Get a pulse on your goals, what action steps need to be taken to reach those goals, and what different employee learning styles you’re working with. Be sure to also ask your employees what skills they feel they need additional training on.
  2. Teach your people like people: No matter which way you slice or dice it, every person wants to feel valued and respected and wants their training to be relevant, task-oriented, and worth their time. Every person wants to know how they will benefit from business training programs. So, when you’re planning your skills training program, don’t lose sight of the fact that these are people you’re working with, not little robots on an assembly line.
  3. Develop learning objectives: Training just for the sake of it costs money and time. Ask yourself what you expect your employees to be able to do after they complete training and define the goals before you commit. This can be knowledge, a skill, or a simple but necessary proficiency.
  4. Design your training materials: Time to start building your business training seminars! Remember to focus on the learning needs of the employees rather than what’s easiest for the trainer, and make sure your content focuses specifically on reaching the learning objectives. 
  5. Deliver training: No matter which method you’ve chosen to deliver your training, make it clear to employees at the beginning. Set the expectations of them and what they have to do to complete the training. Give your team an idea upfront of how you’re planning to determine how much they’ve learned when training is over.
  6. Track training: Once training is finished, determine if you met your objectives. Evaluate the success of your training program through employee feedback, knowledge gained, and post-training employee evaluations.

Business Training Courses

When it comes to designing your training program, remember that business training courses don’t have to be boring! In the olden days, people thought workplace education was a requirement—a chore—and über-boring. And it was. But thanks to the rise of new online training and course platforms and user-friendly technology, like Lessonly, you can develop business training programs online in less time than it takes to get through your email inbox. Well, depending on the number of emails in your inbox.

Believe us—you, too, can easily create engaging and effective business skills training courses using online tools. Whether you decide to make your course up of videos, audio, images or text (or a fun cocktail of it all) is up to you. Just be sure it makes sense for your audience. Craft the content and perfect your delivery. Add interactive elements like quizzes, assignments, and to-dos to keep your audience engaged. Test your content on friends and colleagues along the way to ensure you’re heading in the right direction. Note: You do not want this to turn out like your high school biology class.

It’s a fact. Online business training programs are beneficial. They really are. And the best online business courses provide the option for employees to revisit the material and even learn at their own pace. By making training courses available anytime, anywhere, your employees can arrange when and where they take their training, which results in even more engagement and retention. Additionally, the consistency of small business courses online is unmatched. No matter how many employees you have, online business training courses deliver the exact same content to everyone. Unlike instructors, online training will never have a bad day of teaching, so you know all your employees will come away with the same quality of training and knowledge.

Deliver Great Business Skills Training with Lessonly

Custom training matters. The people you want to connect with are more likely to engage if they feel like the experiences are built just for them. A “one size fits all” training approach is outdated. And while pre-built, off-the-shelf free online courses can be initially cheaper, they might not result in the greatest ROI or offer the best fit for the specific skills and knowledge required by your organization.

Lessonly’s powerfully simple training software makes it easy to create, edit, deliver and track your organization’s skills training efforts. As an employer, training your employees properly is one of the best things you can do to cultivate a high-performing workforce. And, business skills training with Lessonly can help professionals learn relevant industry skills and do better work than ever before. So, are you ready to see what Lessonly’s online training software is all about? Jump into a free lesson to learn more!