What is Business Skills Training?
You can’t coach a sport without athletes, and you can’t do business without business skills. They come as a package deal—you need one in order to accomplish the other.
In the world of business skills training, individual employees, departments, and entire organizations have the opportunity to learn skills that they need to be successful at work. These skills can include tactics to motivate teams, strategies to better negotiate with vendors, how to communicate more effectively within and across teams, and conflict resolution skills. Business skills training was born out of the need to provide employees with specific and targeted training to build the knowledge and competencies needed to, well, do their job.
The importance of business skills goes something like this: The better-skilled employees are, the better their chances are of thriving. For example, sales reps with more business skills are able to cope with the added pressure in a competitive environment and participate in healthy professional development chats with their managers. And, with a broad range of courses featuring subject matter-delivering real-world scenarios—BOOM! You can rely on business skills training to become an effective leader, manager, and complete professional.
Business Training Topics
No benchwarmers in this scenario, folks. All hands on deck are required to learn business skills. And, in order to gain business skills to continuously improve team performance, there are a ton of different business training topics that can come into play. But, if you’re reading this and wonder “where to learn business skills”, we’re here to break things down.
The truth is, there is an endless number of business training topics that every business should focus on delivering to their teams, but we have a list of MVPs to share…
In our opinion, the most important soft skill. Effective business communication skills are vital to a successful co-worker and customer interactions. Both the speaker and the listener share responsibility of making the message clear, but effective communication goes far beyond simple speech and hearing. Body language, tone of voice, word choice, message clarification, and communication style all play a part and can make the difference between success and failure in interpersonal transactions and interactions.
The hard skill that makes the biggest impact. Knowledge learned through education, hands-on experience, or training. This is the part of a job that can be taught as long as the rep is in it to win it.
Product and services knowledge
Friendly and polite customer service agents and sales reps are always a plus. But every great agent and rep also has to have a good foundation of product knowledge to really be good at their job. Having strong product knowledge will not only help consumers receive better service, but it’ll also increase sales, improve branding efforts, and even help your team be more comfortable and confident day-to-day.