Without some direction in life, we would be very lost and confused.
In fact, not having the necessary information or guidance can have us feeling like a child in a grocery store. But when we’re educated and trained on what to do and how to do it effectively, that’s where success comes into play. The same goes for any business and its employees. When there is no training process — or one that is lacking — it can be very difficult to do your job right. However, not every business understands the importance of great training, and many businesses struggle with how to train their employees properly.
With all of the jobs I’ve had, the training process has been a good indication of how long I’ll stay at the job. If the employer feels annoyed with training or they don’t take the time to really welcome or appreciate me, then that’s a good sign that things might go south down the road. But, If the company welcomes me with open arms and is thorough and detailed about the training process, then there’s a good chance that I’ll stick around for a while.
This frame of mind is similar for many employees out there. They want to feel appreciated and enjoy a training process that is professional, detailed and geared towards their developmental success. If that type of training isn’t there, that could mean a short stay within that position.
There are many aspects involved in the training process, but many of them involve the use of an employee training plan. However, many businesses fail with this because they don’t include the right information or emphasize the right aspects of the role. If done correctly, these resources should explain the job in detail and emphasize the right skills needed to excel in the position. But another area where businesses lack involves not focusing on the right skills. They emphasize hard skills like coding, accounting, or other specific skills, but they often neglect the skills that make us human. These are relational, or soft skills, and in this day and age, soft skills need to be emphasized in every training manual.
What are relational skills?
Soft skills are the skills that make us human and relate to other humans. These include skills like:
- Creative thinking
- Time management
- Conflict resolution
- Stress management
- Critical thinking
- Positive attitude
Embodying these skills is extremely advantageous, especially for those who work in roles that are focused on sales or customer service. An employee can have tons of great skills, but if they lack in time management, work ethic, or teamwork, then they may not succeed at a high level.
Why focus on them?
Here at Lessonly, we believe that soft skills are the skills that keep businesses afloat. But in many cases, businesses don’t focus on these when training employees—whether it’s onboarding new team members or training existing ones. This can lead to a low satisfaction rate for clients and service that feels like it’s coming from a robot. In order to have a high functioning workforce and customers that’ll stick around, you a training plan that focuses on soft skills. If you’re looking for a training plan that is built for success, then you create an employee training plan template. An employee development plan template can provide you with an easy way to build the right training resources that can lead to top-notch employees who have exceptional soft skills. Check out some more reasons why your training manuals should emphasize soft skills.
Relatability and reliability
Soft skills are a term that is often interchangeable with “people skills.” If an employee lacks these skills, then they may not resonate well with prospective clients or current customers. Especially in the world of sales and customer service, you want your staff to be relatable to everyone they interact with. If these employees don’t have great communication skills or a positive attitude, then interactions may not lead to positive outcomes. Be sure to do research to find a training development plan example and a sample training plan template for employees for guidance on this topic.
If your employees have many soft skills, then chances are they are very reliable. You can count on these team members to treat you and your clients with respect, and you expect these employees to succeed with many aspects of the position. Be sure to scour the web to find examples of training and development programs for employees that focus on soft skills.
Get started with Lessonly’s free employee training plan template
Lessonly works with sales and service teams to develop their employee training plan. Our powerfully simple training software translates important work knowledge from your employee training plan into lessons that result in better work. Learn more about Lessonly, or dive into your employee’s training plan with our free employee training plan template.