Are you considering a new training management software? Or looking to improve your current one? In this three-part series, we’ll share why the best training programs are web-based, real-time, and optimized for international use. Let’s get to it!
As organizations reach an enterprise level, the challenges they face are augmented by their size and complexity. Two trends that are adding to this complexity and driving the need for enterprise training management software are globalization and the continued growth of remote employees. Below, we’ll look at each of these and understand how your employees can have access to the training they need—no matter where they work.
Ensuring consistency across one team in one location is challenging enough. When you add an international presence with locations all over the world, the expectation that knowledge and performance will remain consistent becomes even more daunting. Enterprise training m management software can help promote consistency of both process and performance for companies with an international presence. Here are just a few of the ways:
- Consistent Onboarding—Enterprise training management software can house your onboarding to ensure that new employees, no matter where they are, are exposed to the same training, processes, and expectations. This software also automates the responsibility of this onboarding being assigned, so you reduce the risk of the new employee missing out because the local manager forgot to assign the training.
- Sharing Best Practices—Once onboarded, it’s important to foster a culture of sharing and improvement. Enterprise training management software does just that by allowing your team to easily share their best practices with others and continue iterating—no matter what country they’re in. Training also can be designed to give learners the opportunity to provide feedback or recommendations on how the training could be improved. This ease of creation and ability to crowdsource feedback breaks down the tendency for teams to be siloed and allows a greater base from which to source knowledge.
- Site Specific Training—While the majority of training across locations may be the same, there are often processes that are site specific and don’t translate to other regions. Enterprise training management software also supports this through democratization—training users to 1) identify unique training needs, 2) build training lessons, and 3) roll it out to ONLY the appropriate users. This segmentation helps support international adoption, all through one centralized repository.
- Support for Company-wide Initiatives—When companies adopt new technologies, such as Zendesk or Salesforce, they often launch training campaigns to support awareness and adoption. Without an enterprise training management solution, this training would need to be delivered in person with little ongoing support or opportunities to refer back to what was presented. Additional travel and down-time designated for training can have large financial impacts. By leveraging an enterprise training management solution, you can reduce the cost of these large, more intensive international rollouts without sacrificing quality.
Even when companies do not have an international presence, their workforce may not always be in one spot. SectorWatch predicts that by 2020, 50% of employees will work remotely. This introduces its own challenges as employees are in different locations than their managers and colleagues. Despite these challenges, enterprise training management software can support consistency for remote workers.
- Communicating new processes—As new products are released and new processes are implemented, enterprise training management software enables teams to not only share essential information but track overall engagement and performance. Instead of sending an email to every team, you can assign training and see which individuals and teams have completed that training—and where more training may be needed to clear up lower performing areas that may have been confusing.
- Practice—Forward-thinking enterprise training management software now comes equipped with Practice functionality. For example, a new remote Account Executive is working on delivering a great demo. Not only can they record their screen via the training software so that it can be reviewed and graded by their manager, but they can also access examples of great demos their colleagues have submitted earlier. Similar to globalization, this supports the sharing of best practices and reduces the barriers from not being face to face.
If your organization is struggling to keep up with the demands of having a remote and globally dispersed workforce, an enterprise training management software will promote the consistency and tracking you’re looking for—and need to thrive.
Do Better Work with Lessonly’s training management software
Lessonly is powerfully simple training software that helps teams learn, practice, and perform like never before. Teams across the world use Lessonly to build effective onboarding and ongoing training that fuels success. Learn more, and demo Lessonly today.