Are you considering a new training management software? Or looking to improve your current one? In this three-part series, we’ll share why the best training programs are web-based, real-time, and optimized for international use. Let’s get to it!
I don’t think it’s groundbreaking when I say that nearly our entire lives have moved online. Everything from shopping, to paying taxes, to ordering food from your couch without ever dialing a phone number, weren’t part of a day in the life until a few years ago. The biggest change this has brought for most people, aside from shopping, of course, is in our work lives.
Email on smart devices has made it easier than ever to keep track of—and be tied to—your inbox. Apps like Slack and Google Hangouts make it possible for coworkers to instant message with each other anytime of day, including passing work documents back and forth. Even desktop computers have become more rare, with most companies issuing out work laptops and docking stations.
It’s hard to remember the days of having to wait until you were back at work to access information—it’s so far in the rearview mirror.
The definition of what it means to be “actively working” has shifted multiple times in the last decade, which means our employee training management must shift with it.
Let’s take a look at 6 reasons web-based training is essential for employees:
Ability to push content
If you look at the adoption of learning & development in 2019, digital and mobile content are more critical than ever. Expanding on that further, different teams within the company need the ability to procure content according to their own department goals—not just what HR offers them. While L&D or HR are largely known for aligning to a company’s goals, customer-facing teams need the ability to ramp and continually educate their employees at a faster speed. The customer service and sales teams especially need dedicated content that serves their objectives—serving customers well and closing more deals. This means that forward-thinking training programs must be tailored to fit the separate needs of each department, team, and employee.
Accessibility of information
Every single employee, in every company—which means me, you, and the coworker you are sitting next to right now—have asked another teammate where to find information. Questions about pricing, packaging, sales process, customer complaint, return policy, vacation days, company holiday schedule, where the snacks are located, and many more were asked somewhere in the world, just during the time it took to read this sentence.
Getting information in real-time can be the difference between winning and losing a potential deal with a prospect. Account Executives are often asked demanding questions about a product’s capabilities, usually in critical moments when it is getting close to decision time. On the other side of the building, customer service representatives frequently handle questions in the moment from buyers and want to deliver excellent service—without long wait times.
Whether during onboarding for a new employee or continuous education for seasoned teammates, the ability to constantly learn is the lifeblood for organizations to keep maturing. According to an article in Harvard Business Review by Pat Wadors, Senior Vice President of Global Talent Organization at Linkedin, “To atrophy is to lose in the market. Neither the employee nor the company can stand still. We must both evolve to stay competitive and fulfill our dreams.”
Being able to understand insights for each employee is crucial to their development, and to the company’s success. Tracking software offers an explanation for that development.
Ability to change the playbook
Evolution is constant. One of an enablement manager’s most-valuable qualities is the ability to improve the process. Training material should never stay the same—it must be constantly updated with lessons learned, so sales and customer service teams increasingly improve and deliver better results.
Growth! We hear it all day, every day. Most of the time, we’re talking about revenue or headcount. And with significant growth comes a need for significant investment in future growth! For example, companies that see rapid growth, specifically in startup mode, generally follow that up with rapid hiring. Using a training management solution makes scaling simpler. With a pre-established, automated training process, scaling training is as easy as increasing the number of users.
Train from anywhere
To bring us full circle, and round third base to home plate, don’t forget one of the most crucial elements of training—accessibility. Employees are working remotely now more than ever. Like the ability to shop, email, instant message, share work documents, pay taxes and order food remotely, employees need the ability to access training from multiple locations. A web-based training creates learning opportunities anywhere—at the office, on the couch, or on the go.
Here at Lessonly, we’re convinced that a great training platform is a launchpad for team success— and we’re on a wholehearted mission to Do Better Work. The question is, are you and your team ready to join us?
Do Better Work with Lessonly’s training management software
Lessonly is powerfully simple training software that helps teams learn, practice, and perform like never before. Teams across the world use Lessonly to build effective onboarding and ongoing training that fuels success. Learn more, and demo Lessonly today.