Pretend with me that you just accepted a new job, and you start next Monday. You’re completely stoked to hit the ground running.
Sunday night before your first day though, you realize your coming days, weeks, and maybe even months will revolve around onboarding. Here’s the truth—very few people truly love employee onboarding. If you’re like me, past onboarding process steps have been daunting, time-consuming, and mentally draining. But the good news is, it doesn’t have to be this way.
Why is onboarding important?
Onboarding matters because it sets the stage for what it’s like to work at your company. Without a well-thought out onboarding process, employees can’t feel confident in or connected to their new role. Onboarding’s job is to prepare new employees to thrive in their positions, and the initial training lays the groundwork for that new hire’s future.
What do best-in-class onboarding programs look like?
Typical employee onboarding training usually starts with an orientation, transitions into some kind of in-person training for a week (or longer), and then ends with the employee jumping into their job without ever practicing what they’ll actually be doing. Only talking about it.
Let’s take a step back and define the onboarding process meaning. Referring back to the title of this post, onboarding should enable and prepare employees to do great work. And it should be fun. At Lessonly, we use our product to help our new hires get to know our company culture and practice what they’ll be doing in their jobs.
By placing employees in realistic, practice situations in Lessonly, we’re preparing them to succeed when it’s actually game time. To keep our onboarding training fun and to show our company style, we throw gifs and memes around like confetti. Taking these few extra steps to make sure your reps are fully confident to tackle their jobs, and enjoying their training, will shorten ramp time and in turn, give management time back in their days to coach their teams.
Lessonly’s Onboarding Process Flow Chart
Forming. Storming. Norming. Performing. These four phases are often used to describe how new teams work together, but I think they describe the onboarding process really well, too. It’s crucial for a company to warm new hires up to their culture, to introduce them to the teammates they’ll be working with each day, and to then do their jobs with excellence.
Great onboarding makes the storming step so much easier for new hires. Once they feel confident in their new work environment, they’re better equipped to tackle the nitty-gritty learning of their specific role. Best practices for the storming stage could include creating lessons to educate new hires about where every conference room is in the building or a lesson that provides an overview of how their work directly impacts the company.
Once a new hire feels comfortable in their work environment and has a good grasp on their daily responsibilities, the rest of the onboarding process transitions to norming and performing. This is where new hires can really start to get creative in their role to succeed. Incorporating practice into this stage to refine new tactics and provide opportunities for new hires to really hone their skills will make excellence the norm. We’ve watched tons of our customers build libraries of lessons that include all of the necessary and useful resources their employees will need. Introducing these items to them in the norming phase will create muscle memory of how they should tackle their responsibilities and stay ahead of change.
The fourth and final phase of Lessonly’s Onboarding Process Flow Chart is performing. This is where all that new hires have learned in their efficient, but thorough onboarding (thanks to Lessonly) comes into play and will stick with them throughout their entire journey with the company. This doesn’t mean that the performing stage will remain the same forever. Each employee should still be encouraged to practice, grow, and challenge themselves to hit a higher quota than than the month before.
If you’ve learned anything from this post, I hope it’s that the onboarding process should be exciting, fun, personal, and fully branded to your culture. If you build onboarding training, I challenge you to show off your company with your training and make your training impactful with Lessonly. Use all of the resources available to you in your efforts and you’re bound to have a best-in-class onboarding program people will be talking about forever.
Ready to revamp your onboarding process with Lessonly?
Lessonly’s onboarding process and framework allows new hires to learn, practice, and perform in no time. To learn more about us, check out our onboarding process template, which includes client onboarding process steps and our onboarding best practices checklist, or take a tour or demo with us today.