Turning your Confluence Workspace into a Robust Self-Service Support Tool

Confluence is a popular choice for many teams that are looking for a tool to centralize organizational documentation. Popularized by technical teams, Confluence is now finding a home in more teams including customer support and HR/People-ops. What is internal self-serve support? Internal self-serve support is when employees can solve problems themselves without shoulder-tapping (virtually or … Continue reading Turning your Confluence Workspace into a Robust Self-Service Support Tool