The Benefits of Training Tracking Software: Easier Decision Making with Real-Time Insights

Ready to learn about training tracking software? Follow along with this three-part series to learn about 5 essential, user-friendly features, why real-time insights are essential (and how they work), and the benefits of a scalable training solution. Have any questions or thoughts? Drop us a line!

When you’re trying to make a decision, it helps to have as much data as possible to back up your final choice. However, just having a wealth of data isn’t enough. You could have exhaustive reports on how users respond to specific training material, but if the reports are all a month old, then it won’t paint an accurate picture of the present day. You need up-to-date reports on training in order for your decisions to make sense in the short term and to be impactful in the long term.

And that’s what Insights can give you.

Insights is a real-time analytics dashboard in Lessonly that enables you to assess the strengths and weaknesses of your training programs. Before I go into how this can help ease your decision making, I’d first like to discuss what real-time means—under the hood.

What is real-time information?

While real-time information is a common trait in most analytics software, it’s still worthwhile to explore real-time information within the context of Insights.

Lessonly stores data—lots and lots of data. As soon as something happens in the app, an event is stored in our database. If a user views a lesson or completes trainings or searches a term on the Learn page, an event is stored. We then aggregate that information into different data visualizations and ad hoc reports that track specific statistics. Essentially, what you see on the Insights page is the result of our tracking software.

All of this can happen on a schedule. We can aggregate data every day at a specific time and still generate graphs and reports. So what makes Insights real-time?

The answer appears when you navigate to Insights in the first place. On page load, we make requests to many secure APIs which respond with the data we’re asking for. In other words, we’re asking other areas of our app for data that we need to populate all of the graphs and reports you see on the page. The APIs’ job is simply to fetch the latest data from our databases that match a certain set of requirements and return it to the Insights page. And it’s real-time because we fetch the latest data every single time the page is loaded.

(An aside for the technically curious: If you want to see all this in action, you can open up the Network tab in your browser’s DevTools. Navigate to Insights or refresh the page if you’re already there and filter by XHR requests. Notice all of the requests we’re making to our endpoints.)

Easier decision-making with Insights

If you assign training to your employees and navigate to the Insights page—you’re guaranteed up to date information. Now we know a bit about why. But let’s discuss what Insights offers and how those analytics can make decision-making easier.

You’ll find three types of reports on Insights: data visualizations, ad-hoc reports, and rankings. Data visualizations are what you would expect: graphs that reflect some trend in the statistic we’re tracking. These data visualizations reflect monthly trends in lesson views over time or lesson ratings over time, for example. You could use lesson ratings over time to quickly decide if the training material you’re preparing is continually resonating with your organization. If there’s a downward trend in likes, then material may need to be revisited to ensure you have the best-trained employees.

The most granular type of reporting on the Insights page are our ad-hoc reports. They take the form of downloadable CSVs that provide a snapshot of all the events we’ve recorded for a specific statistic. For example, in the Searches module you’ll find the Search Summary report, which details all the searches that your organization has made on the Learn page, when the term was last searched, how many hits the search received, etc. These reports help offer more detail and fill in the gaps that the more general data visualizations and rankings can’t cover.

The final type of reporting on the Insights page are rankings. They depict the top 5 or bottom 5 entities in a specific category, like Most-Viewed Lessons and Highest-Rated Lessons. You could use rankings to determine what works and what doesn’t very quickly. For example, let’s say you recently assigned brand new corporate training material to your organization and you’re waiting to see how the material is received. It’s different from the usual format, so you’re expecting a lukewarm reception. But rather than seeing your material featured in the Lowest-Rated Lessons rankings, you see the opposite! That data about the positive response can encourage your team to produce similarly structured training or ask further reflective questions on why that material was so well received.

Lessonly may not be the only company to use real-time analytics, but our Insights page helps you make informed decisions about employee training so your team can Do Better Work.  

Do Better Work with Lessonly’s training tracking software

Lessonly is powerfully simple training software that helps teams learn, practice, and perform like never before. Propel employees towards success with effective onboarding and ongoing training that fuels success. Learn more and demo Lessonly today.

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