Choosing the right solution to provide training, enablement, and coaching is a big decision. You want to onboard new hires quickly, provide continuous enablement efficiently, and deliver powerful coaching effectively.
You also want to ensure that whatever system or tool your organization purchases pays off in the long run. After all, making any type of investment and buying decision is a big deal that has the potential to make or break your company’s bottom line. No pressure, right?
We totally get it. That’s why we commissioned Forrester Consulting to conduct a Total Economic Impact™ study.* The research took a look at the financial impact Lessonly has on one of our customers in the telecom industry. Spoiler alert—the results are wild.
Here are just a few ways that this team of 35,000 customer service reps reaps some big rewards with Lessonly:
- Reduced the time it takes to create training by 50%.
- Trimmed ramp time by an entire week.
- Saved $6.7 million with virtual training and hands-on practice.
And that’s not all. To see the full list of benefits this customer saw with Lessonly, check out the entire study here.
Sure, when it comes to implementing a learning management system for businesses, there are a ton of options out there. But here’s the $6 million question. Do you know if your training system is actually paying off in the long run? If not, here are three ways to get some valuable insights about your employee training management system and training program as a whole.
1. Talk to your Team
One of the easiest ways to see if your training system is paying off is to ask your employees who use it on a regular basis. Truly great TMS training features rating systems and areas for feedback after every lesson. This is a great way to solicit honest feedback from employees to see if they feel like training is relevant and useful. If you continually see low ratings and feedback scores, it’s probably time to drill into the comments or talk to individual employees to get additional information. This will make it easier to decide what needs to be updated or created.
At the end of the day, your training software, whether that be a free learning management system or enterprise-wide solution, should benefit your employees. Take our telecom customer as a great example—by implementing Lessonly, they were able to enhance their employee’s overall training and career experience. The company uses Lessonly to support career and professional development and further their leadership skills. So, if your employees aren’t benefiting from your training management process or program, consider following in their footsteps.
2. Review the Data
Here’s a hot take. If your training management software doesn’t provide analytics or training insights then it’s time to find a better solution. That’s because this data can tell you a lot about your training program. For example, if training completion rates are lower than what you were hoping for, it’s likely that employees don’t believe that training is relevant or useful and therefore aren’t engaging with your training materials. Likewise, if they keep revisiting content over and over after completing it, they likely find the information to be extremely useful, and it may be a great idea to create more training materials over similar topics or skills.
So, when it comes to comparing training management system features, be sure to look for a solution that provides data and insights into the training experience. The customer we mentioned earlier now uses Lessonly to look at things like completion rates, time spent on lessons, and common areas of difficulty. Then, they use this information to modify training and make it more effective. Powerful stuff!
3. Tie Training to Business Objectives
If your company is in the customer service business, it’s likely your team and reps are measured on success metrics like CSAT, NPS, and first call resolution. So, it’s important to deliver training to your teammates that equip and empower them to delight customers, answer questions correctly, and solve problems efficiently. From important product knowledge to essential customer service skills, every piece of training should be connected to your team’s goals and company objectives. If it doesn’t, then what’s the point of training?
The customer featured in this study found Lessonly Practice to be extremely beneficial when it came to improving customer service and satisfaction. Reps now have the chance to practice answering questions before they speak with customers, ensuring that they have the knowledge required to answer questions effectively. This is a key driver of overall positive customer experiences and business success.
*An August 2021 commissioned study conducted by Forrester Consulting on behalf of Lessonly.
Stop wasting training dollars. Start using Lessonly.
When it comes to the best training management systems out there, we think Lessonly is worth every penny. To see how one customer saw a 76% ROI within three years of implementing Lessonly, check out this study. Or, take a look at what our customers have to say. Still not convinced? Then, jump into this quick two-minute preview to see Lessonly in action.