Lessonly’s Top 7 Lessons of 2017

It’s been a big year for Lessonly. We’ve been to some amazing places as a business—but we’re most proud of our customers. Together, they’ve empowered over one million learners to do better work. To fuel this incredible mission, we created and shared new lessons every week to inspire, inform, and motivate Lessonly learners across the globe.

As a year-end gift to our blog readers, we’ve compiled the top Lessonly University lessons of 2017. Thousands of customers have accessed these lessons—ranging from sales and support tips to soft skills that are essential for any employee. If you missed any of them the first time around, we hope they’ll inspire you as you prepare for a successful 2018.

Happy learning!

Presentation Skills Training
If you suffer from anxiety when it comes to public speaking, you’re certainly not alone. Still, being able to successfully deliver a presentation is a useful skill—and one that will come in handy throughout your career. Learn how to give a top-notch presentation and overcome fear with these tips and insights in an 8-minute lesson.

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4 Mental Exercises to Improve your Time Management
It seems that there is never enough time in the day. Since we all get the same 24 hours, why is it that some achieve more with their time than others? The answer lies in intentional time management.
Learn how to choose better time management and some simple exercises that improve time management skills via this 9-minute lesson.

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The Art of Saying No
Saying no is a major challenge for many people. Research from the University of California in San Francisco shows that the more difficult it is for an individual to say no, the more likely they are to experience stress, burnout, and even depression. This 10-minute lesson reviews simple strategies for saying no and preventing stress from over commitment.

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10 Major Dos and Don’ts of Customer Service
You know what it takes to offer exceptional customer service and how to make a great first impression. But every day customer service reps face situations when what they say makes or breaks a service interaction.
This 10-minute lesson explores ten phrases that should never be used by support agents—they may frustrate or anger customers.

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Customer Service Soft Skills
It’s important for a customer support rep to constantly learn and grow. Realistic practice breeds more confidence when it comes to real-time conversations with customers.This lesson includes three scenarios that to test soft skills and appropriate responses to client questions. It will take 5-10 minutes to complete.

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7 Priorities of a Successful Sales Manager

Successful sales managers must be equipped with the knowledge and skills needed to face a vast assortment of challenges and responsibilities. They also need to consider the bigger picture—how to become a highly-effective sales leader. In 10 minutes, learn about the seven priorities that help good sales managers become great.

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Negotiate Like a Pro: the Four Levers of a Sale
Negotiating forces people to talk about money—which most of us loathe. Although negotiation demands confrontation, it doesn’t have to be stressful.This 10-minute lesson helps sales reps understand the basic variables of any agreement, and how changing those variable affects the others—allowing the intentional rep to control the deal to craft better, faster, and stronger agreements.

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If you’d like one or more of these lessons added to your account, contact your CX Manager! Not a Lessonly customer? Take a tour today, and see how our modern training software helps sales and support teams do better work.  

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