Holidays can be a great, fun-filled time, it can also be a pain when huge crowds and stressed out shoppers start bombarding your retail staff.
Simply put, you need to make sure that your team is sufficiently prepared for this Christmas rush by doing staff training. This is especially true if you have new members on your team who have never dealt with the Christmas rush of the retail industry.
Here are a few tips that can help you and your crew have a holly, jolly Christmas:
1. Show Your Appreciation
Make an extra effort to show your staff how much you appreciate their efforts with little extras. It does not have to be extravagant, just simple ways to show you know that this is a stressful time and that you see them doing a great job.
Ideas include giving gift cards, or even an extra percentage off merchandise for employees who score above 80% on the holiday training materials.
2. Stay on Top of Problems
Now is no time to ignore problems that come to your attention. If your staff is having a problem during the Christmas rush, make sure you address it as quickly as possible so that they can continue to provide great customer service to your important customers. During this time of year, problems tend to snowball rather quickly, so addressing issues early on will actually save you a lot of headache later on.
If a new problem pops up, create a quick lesson and share it with your team to recover as fast as possible.
3. Pay Special Attention to New Hires
If you have new team members on your retail staff that have never dealt with a Christmas retail rush, you need to take some extra time to get these folks ready for what is in store for them. Employee training software is a great way to ensure that each member has exactly the information and training they need in order to perform their jobs.
If you do not have time for special training sessions each time a new team member comes on board, we recommend getting a tool like Lessonly to stay connected and get your new team members prepared for their new responsibilities.
4. Keep Your Whole Team Well Informed
During the Christmas rush is no time to assume people know what is expected. Make sure that everyone is on the same page, before the rush slams them. If there is important information that your staff need to be made aware of, make sure they have this information early on. Your team wants to do a good job this holiday season, make sure they have the tools and training to do so.
Learn how retailers are using Lessonly to keep their staff up-to-date here.
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