It’s cliche to gush about Apple, but we’re going to do it anyway. Buckle up.
All of the reasons I buy Apple products fall into one of these two buckets:
- It works.
- It’s cool.
Long story short, Apple products are reliable, user-friendly, and fun. My phone keeps me connected with the people I care about most. My laptop helps me work efficiently and gives me access to pretty much any information I need. I can FaceTime and text. I can keep up with the lives of my friends and family. There’s a nice woman named Siri who lives in my phone and answers my questions. Apple tech is truly remarkable.
Here at Lessonly, we’re noticing that the organizations we admire most, like Apple, focus on both the relational and the operational elements of their business. If companies nail it in their client relationships, but can’t deliver a solid product or service, they’re all sizzle and no steak. And vice versa—if a product is great, but the service and delivery are lackluster, then the experience can only be so good.
Ops + Relationships = Success
Operationally, we’re a group of people building, marketing, selling, servicing, and optimizing online training software. We’re not an open source LMS for business —we make world-class learning management system (LMS) software. We sell our learning content management system to teams of all different flavors to help them close more deals, boost CSAT and NPS, train new hires, and more. We also have developed a Better Work Method that lays out what a phenomenal training operation looks like. That’s who we are.
But we’re also relational. We don’t just help teams train—we want them to Do Better Work—in all aspects of work—and thus live better lives. We enable people to go from good to great at their jobs with engaging, accessible online training. We throw a conference each year called Yellowship to learn, grow, and connect with customers and prospects. Our customers are our heroes and our friends at the same time.
Blending operations with relationships is easier said than done, but it’s doable. We’re learning as we go. In the past, online training has been filled with cheesy animated scenarios, robotic compliance videos, dated content, and hard-to-navigate modules. Gosh, I got bored just writing that sentence. But here’s the thing about Lessonly’s learning management software—we spend the majority of our time working to unite the operational with the relational in our product too.
The training teams need often starts complicated and dense, but when it’s broken into bite-sized, microlearning pieces in Lessonly, it winds up being useful and effective. We seek to help our customers maximize their training content and live better lives because of it, and that’s what separates our platform from other learning management system examples.
We’ve got fourteen Lessonly llamas who work with the sole mission of organizing and creating training in our platform for our customers. Their job is to infuse every lesson with “wow” relational and operational experiences. To them, there’s no learning management system comparison—they live and breathe Lessonly. Krystal works on that team, and below are a couple of her favorite things about creating and managing content in Lessonly for customers:
“I love the Knowledge Check feature within Lessonly. It provides a great opportunity to check what the learner has retained or what they might need to go back and review. It’s great for the learners to receive that instant feedback.” —Krystal Q.
The Knowledge Check feature puts the “management” in the learning management software definition; Managers can easily track how their teams are understanding and retaining new information and adapt their training strategy as they move forward.
Flip and Reveal
“I love the Flip and Reveal cards. They help to break up sections that are text heavy and keep the content well-organized. I think this feature is one of the best ways to keep lessons interactive.” —Krystal Q.
Making training hands-on and interactive is one of the best ways to make it stick. Digital flip-and-reveal cards encourage learners to take ownership of their learning because they click to discover the answers and can mentally test themselves as they go to make sure they understand the content they’re learning.
These content features reflect the blend of operations and relationship building of our company so well. The product features themselves in the learning management system are technical—they’ve got code and strategy and research to back up why they’re helpful and essential parts of Lessonly. But, there’s also a relational component to these features.
If a Knowledge Check shows that a few customer service reps aren’t fully up-to-date in their understanding of a particular process, their manager can assign additional training or have a face-to-face meeting to catch them up. Flip-and-reveal cards are also technical training tools…but they’re fun. It makes reading training content enjoyable, more interactive, and inherently more relational.
Are we blending the relational with the operational perfectly in our product yet? Not quite yet—but we’ve got lots more ideas. Would Tim Cook smile if he saw us making corporate training human and fun? I sure think so.
Relate and Operate with Lessonly
Lessonly is powerfully simple training software that helps teams learn, practice, and perform like never before. If you’re looking to unite your team with great training, easy-access to information, and better communication, let’s talk. We’d love to Do Better Work with you. We’re not a free online learning management system, but our customers think we’re worth every penny. Learn more by taking a tour or a demo of Lessonly today.