Sound every a-llama and roll out the confetti cannons because today’s product launch (as the title mentions) is our biggest one of the year over here at Lessonly. 2020 has been a certifiably challenging year, but that didn’t’ stop our fearless Product team from building… drumroll please… Lessonly Certifications!
Certifications is paving the way for a whole different level of learning inside of Lessonly. I can’t wait to watch your teams learn, practice, and perform even better because of the personalization, specialization, and certification tracking software Lessonly provides for both admins and learners. Alright, so enough of me gushing, let’s get to the good stuff. In this blog post, we’ll cover…
- A little backstory behind Certifications
- The main 8 things to know about Certifications
- An example certification
- Next steps from here
Online employee training and development has never been more important than it is in our still partially remote world. Thus, the need for a top-of-the-line online employee training platform is pressing, and we sought to rise to the occasion. Plain and simple, dozens of customers were asking each other, “How do you keep track of certifications?” The leaders in training we work with kept telling us how they’d love to create certifications for their teammates right inside of Lessonly, just so they could keep learners growing and practicing in the software they’re already using to learn. And that was reason enough for us to build it.
We ran a public beta test of Certifications for a few months beginning in July 2020, and during that time, we hosted focus groups, customer interviews, and kept our eyes and ears open for ideas from our customer base on how we could improve our training management software and the functionality of Certifications. We made updates and changes, and that brings us to today, October 20, 2020, Certifications 0th birthday. 🎉
We’ll talk more about how to get started as we go, but if you’re on the edge of your seat and can’t wait to explore, login to your Lessonly account, head to the Content tab, click the “New Content” button, and select “New Certification” from that dropdown menu. You’ll be guided through what to do from there! If you want to walk through this with someone, allow me to introduce you to Kimberly from our Product team. She loves code, Taco Bell, and of course, Certifications.
Onto a few (actually eight) fast facts about the features and functionality of Certifications.
If you’re a customer, you’ll recognize this list from our product launch email, but here it is again just as a refresher:
✅ Certifications is available for customers with Pro+Coaching
⏱️ You can build a certification from lessons and paths you’ve already created
🏅 Customizable badges and branding let you celebrate certified teammates in style
📱 All certificates come with a share link for learners to easily print or post their success
🤘 You can add a certification to a path (or even to another certification)
💨 Converting a path into a certification is a breeze
🥳 Learners enjoy a digital confetti celebration upon completion of any certification path
💯 We’re a training tracking software, and admins can view all completed certifications on the user overview page
An Example Certification
For you hands-on learners, we’ve got you covered. We recently put together a certification using Lessonly Certifications called Customer Service Enablement 101. It exists to give customer service leaders more tools in their toolbelt for leading their teams and developing enablement that agents love and customers feel.
But, the good news is, it’s not just for CS leaders. Regardless of what you do, if you want to see Certifications in action and get some practical ideas for your next certification, it’s worth a look. We incorporate videos, flip cards, knowledge checks, a final assessment, text, Zoom interviews with customers, audio snippets—really, there’s a little bit of everything, and it takes <2 hours to complete. (Or you can just click around, that’s just fine, too!) You have our permission to steal any and all ideas you find in there and apply them to your employee training software and strategy.
Your Next Steps
If you’re reading, you likely either…
- Use Lessonly as your primary LMS and employee development software,
- Train with one of our competitors, or
- Are in the market for an LMS or online training
If you’re in bucket 2 or 3, here are 5 things you should know about us, or you can set up a time to chat with us about what you’re looking for in a training tool that’s more than an employee training tracker.
If you’re a customer and in bucket 1, hello, hello! If you have questions about Certifications or anything else in your Lessonly account, check out these articles, reach out to your Account Manager, drop a note in LlamaNation, or shoot a message to our support team. We’re always here to help!
That’s all we have for October, friends. Enjoy exploring Certifications and building training that makes your teammates even better equipped to do their jobs, grow in their careers, and take ownership of their work. Here’s to Better Work and a new era of learning that includes Lessonly Certifications!
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Frontline teams like yours move fast when they have alignment and great training. With Lessonly, you can learn, practice, and perform like never before with your teammates. Learn more by watching this quick 2-min preview of our software or by clicking on any of the tiles below.