eisenhower matrix of urgent vs. important

Why Companies Don’t Prioritize Training

“I have two kinds of problems: the urgent and the important,” said President Dwight D. Eisenhower in a 1954 speech. “The urgent are not important, and the important are never urgent.” Many managers we talk with see the value in effective training, but some don’t feel it’s an immediate need.

Here’s what we hear:

  • “We don’t have the bandwidth right now.”
  • “Training has been pushed out as a priority.”
  • “Corporate has just made a switch in company initiatives so we’re all hands on deck right now.”
  • “We’ve just hired a slew of new people and don’t have time to implement new software.”
  • “Our engineering team is finalizing a major update to our software, and we’re completely focused on the launch.”

Ironically, hiring waves and product upgrades both scream for stepped up training!

Once bitten…

So what creates this hesitation? If you’ve had a bad experience with an ineffective LMS, you know why. In a recent survey, the research firm Brandon Hall Group found that only about 20% of companies had “the kind of robust learning technology strategy that leads to successful outcomes.”

Complaints with LMS platforms abound. Some of the top reasons companies cite for wanting to make a wholesale change in their LMS:

  • outdated appearance
  • difficult to use
  • desire to move to the cloud
  • poor customer support
  • poor reporting features
  • inability to adapt to changing needs
  • lack of mobile features

Admins hate dealing with a clunky platform that’s not intuitive, and learners resist square-peg, off-the-shelf courses that waste their time and don’t teach them anything useful. As evidence, the Brandon Hall Group reports that “44% of companies are looking to replace their LMS within the next two years.”

A sense of urgency

Without Urgency, stakeholders will knock training down a few pegs in favor of higher priorities. So I ask, what’s a higher priority than saving time and money? You can tie both to employee engagement and productivity. Consider these stats:

  • In a Harvard Business Review Analytic Services survey of executives, “71% of respondents rank employee engagement as very important to achieving overall organizational success.”
  • According to Gallup, only 26% of American and Canadian employees are engaged. The 18% who are “actively disengaged” can spread negativity through your team like a cancer.
  • The Bureau of National Affairs reports that companies lose $11 billion from employee turnover.
  • Gallup reports that companies with engaged employees outperform their disengaged counterparts by up to 202%!

A different approach

At Lessonly, our mission is simple: “We help people do better work so they can live better lives.” We believe that well-informed employees are confident employees, and confident employees drive the greatest value for their companies. Lessonly fosters employee confidence by delivering the right information to the right people at the right time.

When we surveyed our clients recently, Admins reported that after implementing Lessonly software, their teams were 22% more productive, their training process 52% more efficient, and their team members 66% more confident.

If you view effective training as a priority, find out how Lessonly can increase productivity, efficiency, and confidence in your team. Try our free, 15-day trial today.

The Rising Tide Lifts All Boats: A Customer Service Story
Increasing the Reach of SMART Goals