Entries by Eric Rees

Fostering Cognitive Diversity on your Support Team

These days, it’s commonplace for business leaders of all departments to employ personality tests when building their team: Myers-Briggs, DISC, Predictive Index, the list goes on. However, these personality tests are not the end-all-be-all solution for support team managers. A team of individuals that nails down customer problems in an efficient manner needs to think […]

Lessonly’s State of the Union

Twice a year, the entire Lessonly crew takes a half-day to leave the familiar schoolhouse and get out of the office. We’re talking, everyone in the company, attending an event that is just as vital to Lessonly’s success as the work we would be doing on any other day. We call these events the State […]

Make Learning for Learners, Not for Compliance

In today’s workplace, more and more companies recognize building engaging team learning as a necessity, but the question often becomes, “what should that learning look like?” We wanted to spell things out a little more clearly: do this when building team learning, and don’t do that. These best (and worst) practices can shape the framework […]

Prepping for the Holiday Rush: Building Support Training Content

Preparing for the holiday season starts by making a list and checking it twice. A list of what, you ask? Well, to effectively onboard and train support reps, a training plan needs to be in place! The best customer support training plans begin long before the first seasonal hire is ever made. Planning ahead will […]

Use a Learning Format, Don’t Use PowerPoint

In today’s workplace, more and more companies recognize building engaging team learning as a necessity, but the question often becomes, “what should that learning look like?” We wanted to spell things out a little more clearly: do this when building team learning, and don’t do that. These best (and worst) practices can shape the framework […]