Access vs Mastery

If you watch how people learn and solve problems in their non-working lives, you’ll notice a trend: they use Google to find the knowledge they need, right when they need it.

Problem arises. Person searches Google for a solution.

The solution might come in the form of a blog post, a YouTube video, a book on Amazon, or a new technology from an App Store. Or maybe even a combination of these.

Regardless, searching is the first step in most people’s problem-solving arsenal.

Now, let’s think about most people’s working lives

Because there generally is not a Google for work knowledge, when they encounter a problem that is specific to their company, they either ask a colleague or search a bunch of different internal systems, trying to find the answer. More often than not, this exercise costs them a lot of time. 8 hours a week, by this study’s scientific measure.

That’s an entire day of lost productivity—every week.

Logic would tell us, then, that if a company makes an effort to centralize its work knowledge into a searchable repository, employees could get a lot of those 8 hours back.

Turns out, when teams use Lessonly, that’s exactly what happens. Long before we encountered this study on the negative impact of scattered work knowledge, we surveyed thousands of teams to learn that, when they use Lessonly’s modern LMS to share practical, tactical “here’s how we do X and Y” work knowledge, their employees gain, on average, eight hours of productivity every week.

For a world that often doesn’t make sense, I find this whole equation to be comforting:

  1. You DON’T centralize work knowledge: Your teammates lose 8 hours of productivity every week.
  2. You DO centralize work knowledge, and you make it searchable: Your teammates get those hours back.

As other modern LMSs focus solely on mastery—time-delayed quizzing that helps alleviate the forgetting curve, we are supplementing this functionality, and going a route that people are already very comfortable with: we are optimizing for access.

Due to the rate of change in modern organizations, mastery, as many LMSs approach it today, has you memorizing the steps to last month’s best practice, instead of this month’s evolved version of it.

True mastery can and should be aided by software, but it will always require time, simulation, and real-world application, too. On the other hand, access—the ability to verify that your instinctive approach is still the right one, in your moment of need—is something all modern LMSs should focus on. It’s a sure-fire key to happier, more productive employees.

In a world where work knowledge is always changing—in a world where speed wipes the floor with fidelity—mastery is the old-world approach. Access to the latest and greatest information wins.

Give your team that day back.

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