A Perfect Pair: How Lessonly and Zendesk Lead to Extraordinary Service

The world of customer service is multifaceted. To be successful, teams need the right training, channels, and solutions.

To help our customers do the best work possible, we’re partnering with other companies that are revolutionizing the customer experience. The latest way we’re streamlining customer service? 
Lessonly for Zendesk. Teams across the globe are bringing Lessonly’s team training right into Zendesk—where their reps spend the most time. But don’t take our word for it. Here are a few stories of customers using Lessonly and Zendesk together to power game-changing performance.

Want to learn more about Lessonly for Zendesk. Stop by the Lessonly booth at Zendesk Relate, November 12-14.

Headspace delivers powerful practice

The Headspace Customer Support Team helps millions of users in more than 190 countries through any question or issue they have with the Headspace meditation app. “We’re the closest team [in our company] to fulfilling our mission of improving the health and happiness of the world,” shares Ryan Wolpa, Headspace CX Manager.

“Providing that level of support requires great training.”—Ryan Wolpa, Headspace CX Manager

Headspace uses Lessonly and Zendesk to offer one extraordinary customer experience. With Lessonly for Zendesk, Headspace managers create training scenarios in Lessonly based on real Zendesk support tickets — so every team member can practice thoughtful ticket handling. Lessonly’s Practice tool also enables managers to offer feedback so teammates can improve their skills and delight more customers.

Ibotta provides continuous learning

As the premier destination for mobile shopping rewards, Ibotta’s Care Team interacts with thousands of users. Over the last few years, the team has transitioned from a few on-site agents to a large remote team. That’s when the Ibotta team realized they needed a better way to effectively train agents across the country.

With Lessonly and Zendesk, the Ibotta team links lessons to specific pages in Zendesk, so Lessonly automatically prompts the agents with helpful training content related to the task at hand. Lessonly and Zendesk’s internal knowledge base work in tandem to continuously provide reps with the best training and enablement content, so the team can deliver amazing care.

“Zendesk and Lessonly have helped a lot with user tickets. I enjoy that I can get help on demand right when I need it.” — Jessica Wayda, Ibotta Care Agent

Thrive Market builds healthy onboarding

Thrive Market allows more than 500,000 members to skip in-store lines and shop smarter for healthier and affordable products. With a customer service team that’s grown from five to 90 employees in just three years, Thrive Market needed an efficient way to onboard new team members.

“Seeing the team grow to what it is today has been really great. To see how much more efficient we’ve gotten and how much more knowledgeable we’ve become as a team despite our growing membership base is great. — Dillon Ryan, Thrive Market Member Services Trainer

The team stores every part of their onboarding within Lessonly for a simple, yet powerful training process. Agents complete self-guided training that walks them through how to use each channel within Zendesk, such as email or chat. Those lessons are also paired with instructor-led training so agents receive hands-on training for Zendesk.

Two powerful platforms, one extraordinary experience

From providing financial assistance to living healthier lives, we’re proud to work with customers who are doing world-changing work. That’s why we partner with other amazing companies, like Zendesk, to help everyone learn, practice, and Do Better Work.

Empower your customer service team to learn new information, practice their skills, and drive better support with Lessonly for Zendesk. Read more about how our customer heroes use Lessonly to deliver better customer service. Or, get a demo and start doing better work today.

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