Remote work isn’t something new. In fact, we work with a number of customers and partners who work remotely 100% of the time. But, if you’re one of many who just started working from home for the first time, there’s no doubt you’re still trying to navigate some big changes.
The entire Lessonly team moved to a fully remote workforce a few weeks ago, and boy has it been a learning process. During this time, we’ve prioritized our company culture, created some fun activities to engage remote employees, and checked-in with one another more than ever before.
We’ve also learned a few lessons about how to do better remote work. And, with the hope of helping you do great work too, we wanted to share them with you. Here’s just a handful of the lessons we’ve learned working remotely.
Lesson 1: Communication and culture are both a big deal.
Hopefully, your team has found a communication process and meeting cadence that works well for you. (If not, take a look at this blog post for some inspiration). And while this is a great start, Better Work happens when you create a remote work culture that is full of communication and clarity across your team and entire organization.
It’s easy to feel like you’re falling into an over-communication trap, but we believe that regular updates and progress check-ins are important for every virtual team. That doesn’t mean that teammates aren’t empowered to do their work. Instead, it means everyone has transparency into the challenges that the team may be facing, what’s working well, and where certain projects stand. Ask your managers to check-in with their teammates to learn where they may be struggling or if they’ve come across something that’s been particularly helpful in their job. Chances are others on the team are feeling something similar and would benefit from knowing that same information.
Lesson 2: Information changes constantly.
No two days are the same for any of us right now. What you may have told your team last week or even yesterday most likely isn’t the case today. So, it’s important to keep your team up-to-date as much as possible.
And while this is where communication is crucial, it’s also important to lean on different tools that make it easier and more efficient to update and deliver information at a moment’s notice. That’s why we created a rolling list of lessons and resources that we update almost on a daily basis to reflect ongoing changes. These items are also available on-demand within Lessonly’s training platform, so we can constantly stay on the same page as a team. These lessons are the single source of truth for our company, and they ensure that we’re all in-the-know with best practices, messaging, and company policies.
Lesson 3: Practice builds confidence.
None of us have been through this situation before. It’s uncharted territory. Our jobs look differently than they did last month. And that sense of uncertainty has really impacted our levels of confidence—no matter what type of role we’re in. But, we’ve found one tool that’s a great confidence booster. It’s practice.
This has been especially impactful for our sales and customer experience teams who are working on the frontlines with our customers and prospects. Empathy goes a long way in these conversations, and there’s truly no better way to improve those empathy skills than through practice. Our VP of Sales Enablement, Bryan Naas, created a series of practice scenarios that our team completes every three days to ensure their confidence and soft skills are at an all-time high despite these uncertain times.
Lesson 4: Great teams remember, and refresh, their goals.
There’s a lot of noise and just all-around craziness in our daily routines right now. It’s important to take the time to reassess your team’s goals and establish new ones to reflect the operational changes that have (and will continue to) happen. Readjusting expectations doesn’t mean your team failed; it simply means that your team created and prioritized a new course of action that will lead to Better Work for everyone.
Keeping your new goals in mind is also important when it comes to delivering the training, content, and resources we talked about earlier. When you start with the end in mind, you’ll likely create and share items of value that will cut through the noise and truly help your teammates improve at their jobs.
Lesson 5: We need to take care of ourselves.
We’re all people first and workers second. And, it’s really easy to overwork while working remotely. Schedule breaks to go outside, play with your kiddos, or grab lunch. But, most importantly, tell yourself when it’s time stop working, and commit to having a great work-life balance, even at home. We also need to have grace with ourselves and our teammates who may not be able to work 9am-5pm every single day.
Last week, our CEO, Max, sensed that some of our teammates were feeling overwhelmed, but reluctant to say so. He wrote an inspiring and heartfelt note to the team where he encouraged us all to take care of ourselves. Here’s a peak at the note—you can read the whole thing here.
“Your body will tell you when it’s time to hit pause, to step away from work, to take a walk. Being a hero, in my mind, isn’t about powering through those moments, but rather listening to them.”
Some of these lessons may seem like a no brainer. But, we felt it was important to stop and reflect on some of things we’ve learned and accomplished together over the past few weeks. We hope you’ll do the same.
Ready for Better (remote) Work? We’re here for you. ?
We’re helping remote teams across the globe learn, practice, and perform. Take a look at our remote work resource hub for more helpful tips like these. Or, chat with one of our teammates to learn more!