Tessa is the brand new VP of Customer Experience at Arrow, a large, global retailer. She has an enormous challenge ahead of her: ensure that Arrow’s millions of customers have a seamless and positive experience with the company. Her decisions affect hundreds of customer service associates and call center reps.
Whether shifting customer service policies or employing new, game-changing technologies, Tessa’s world of customer experience changes quickly. She needs to drive consistency at scale, and craves encouragement and inspiration to tackle the never-ending challenge of flawless customer service.
Yellowship—Lessonly’s inaugural conference—is designed to help leaders like Tessa go further, faster. Whether managing a large organization or building a startup, we’re convinced that three days of camaraderie and growth in Indy this April will radically shape your year ahead.
Here are four ways that Yellowship will inspire individuals—and entire teams—to learn and win like never before:
Reinvigorate your leadership
The best leaders are focused on personal growth—for themselves and their team members. But in the hustle and bustle of a fast-moving team, it’s easy to let healthy leadership slip in favor of getting things done. Want to reimagine how you lead people? Try these Yellowship breakouts:
Leading Morale—to Win!
Kate Nasser, CAS, Inc.
Learn and capture concrete steps to inspire, engage, and lead morale. Don’t just drive performance; instead, focus on morale so that teams inspire—and drive—their own high performance.
Developing Next-Generation Leaders
Summer Estes, Smart Rhino Labs
Learn how to recognize leadership potential, coach employees on strengths and weaknesses, and prepare teammates for future success—all while promoting team culture and unity.
Better You. Better Us.
Justin Moses, DSi
Unpack the importance—and necessity—of creating a culture of personal and professional growth, where continuous learning and practice yields remarkable team performance.
Core Values and the Bliss of Boundaries
Jacki Carr, Rock Your Bliss
Select and define personal core values to serve as a foundation for truth, direction, and healthy self-identity. Ground in what matters most, discuss boundaries, and the practice the ability to say “yes” and “no” to design a life you’ll love.
Scale your business
The greatest leaders and teams don’t just think about short-term growth—they build systems for long-run success. Thinking two steps ahead of growth is an essential tenet of organizational leaders—and these Yellowship sessions will help any leader think critically about operating at scale.
Why Scrappy Isn’t Scalable
Brad Chrisakis & Danielle Razzano, Classy
It’s never too early to start developing talent. Learn best practices for implementing a structured, scalable training program—from the ground up—in a scrappy and reactive startup culture.
Launching and Scaling an Agile Certification Program
Tara Robertson & Keenan Schneider, Sprout Social
Learn firsthand how Sprout Social’s scalable certification program fueled their explosive growth. From the awesome to the ugly, walk through lessons learned and hear how Sprout Social’s small but fierce team is re-inventing their training program to stay agile, efficient, and effective.
Sales Enablement Panel: The Learn, Practice, Perform Model
Ellie Engelking, Duo Security; Meganne Brezina, Emarsys; Bryan Naas, Lessonly
Join sales enablement leaders from progressive technology companies to discuss the challenges and opportunities of scaling a high-performance sales org. See how learning and practice drive exceptional results—from scrappy startup to global expansion.
Develop your people
People are the lifeblood of business. While hiring, retaining, and developing people is essential for market success, but people development might be one of the most universal and complex business challenges. Learn more from these Yellowship breakouts:
Onboarding Experience & Personal Development
Ruben Vermaak, Bynder
Hear how Bynder’s innovative, hands-on approach to onboarding—including an early focus on personal development for each and every ‘Byndie’—enabled growth from 6 to 270 employees, across 6 international offices, in 4 years.
Developing Talent on Purpose
James Miller, Outbound Engine
Explore how OutboundEngine’s Leadership Development program transformed their workplace through meaning, identity, and purpose—and how these efforts measurably improved both individual and team performance.
Smarter, Simpler, and Faster Sales Onboarding
David Galindo, Spredfast
Unpack strategies for building and sustaining an effective sales onboarding program. Learn how to simplify processes, maintain consistency, and generate stakeholder buy-in—all while supporting organizational goals.
Supercharge your learning
Teams that learn together, win together. An intentional learning program has the power to prompt continuous rapid improvement and replicate best practices. Too often, leaders put learning in the backseat—but it is the secret weapon of high-performing teams. Learn more from these breakout speakers:
We Don’t Have Time to Learn!
Meghan Bilardo, Brand Muscle
Don’t let busyness and distraction get in the way of great training. Combat the myth that learning is inconvenient, and discover how to encourage better learning through engaging experiences and tools.
Measuring Success in Learning
Elizabeth Truemper, Eileen Fisher
Learn how the Eileen Fisher team measures online learning success in 3 different ways and use this knowledge to create buy-in for current and future learning strategies at your company.
Building an Effective Learning Action Plan
Zoe Meinecke, Lessonly
An impactful training program starts with a great plan. Walk through the process of designing, building, and managing a training program that works—with a focus on the timelines, milestones, and metrics that inform successful team learning.
Not just another conference
Yellowship is about inspiring leaders and teams reaching their fullest potential. We’re convinced that it will powerfully prepare you to lead—and win—in the coming year. See our full line-up of engaging breakout speakers and sessions, or register before January 17th for $200 off your ticket. T-minus 97 days until liftoff!