Customer Service Training: Why Practice is Essential

At Lessonly, we’ve helped hundreds of teams across the globe learn, practice, and Do Better Work. Over and over again, we found that the best teams examine their training efforts through six key phases: Assess, Plan, Build, Learn, Practice, and Perform. So, what sets the high-performers apart from the rest of the competition? Companies that

3 Ideas to Enable Customer Service Teams

Customer experience is quickly becoming the number-one competitive advantage and a proven driver of long-term growth. While companies recognize the importance of great customer service, leaders are often overwhelmed by the different processes, tools, and strategies that impact the customer experience. So, what are the most efficient and effective ways to improve customer service? The