At Lessonly, we’ve helped hundreds of teams across the globe learn, practice, and Do Better Work. Over and over again, we found that the best teams examine their training efforts through six key phases: Assess, Plan, Build, Learn, Practice, and Perform. So, what sets the high-performers apart from the rest of the competition? Companies that
Customer experience is quickly becoming the number-one competitive advantage and a proven driver of long-term growth. While companies recognize the importance of great customer service, leaders are often overwhelmed by the different processes, tools, and strategies that impact the customer experience. So, what are the most efficient and effective ways to improve customer service? The
Your influence boils down to two big things: What you do and what you celebrate. What You Do If you want your team to behave a certain way, you have to behave that way yourself. It’s really that simple and it’s really that hard. Want people to show up to meetings on time? You need
High-performing teams push training content to their reps—anytime, anywhere—so they can quickly solve problems in the moment of need.