Cyber Monday isn’t easy for the internet. Imagine what it’s like for the workers behind it. If you’re managing an ecommerce customer service team, you’re going to need to stay alive from midnight to midnight. Survival is key. Keep your team alive with these essentials to Cyber Monday.
Your employees will be parched by the end of hour one if you’re not keeping their liquids in check. Offer bottled water, coffee, tea, and even consider having celebratory beers when the shift is over.
First aid kit
Someone is bound to make a boo boo. Have Band-Aids and healing ointment around for profusely bleeding papercuts.
FAQ’s cheat sheet
Every customer service rep needs to be versed in current deals and frequent problems and solutions. When customers come questioning, have a quick-guide for your employees to reference.
Music is any easy way to keep the environment at a relaxed, yet consistent pace. Drop your favorite tunes into a company playlist, or try this Spotify playlist we put together specifically for this crazy day.
Don’t leave your employees malnourished.Instead, keep plenty of snacks around like popcorn, granola bars, and crackers. Even throw in some throat lozenges for all the ongoing phone conversations.
If your customer service team has a dress code — drop it. It’s one day, and it’ll feel like the longest day. Your employees will be more comfortable wearing their most comfortable. Let ‘em roll out of bed and come to work in their PJs, will you?!
Have quotes, or make some jokes
Have some wise or wild words to share with your team every hour. If you don’t want to announce it, post them around the office. Mix it up with a combination of both. The intention is to make your employees laugh and feel empowered.
Bring your own device (and charger)
Cyber Monday has all kinds of technical difficulties. It’s definitely smart to have your reps connected through their mobile devices in case the phone system goes down.
No one’s getting by with bad back and butt support. You can either supply the office with the best lumbar support, or recommend your employees to bring pillows and blankets.
Pet the dog
Petting pups has been known to lower stress levels and release serotonin in the brain. Bring in the company dog, and if you don’t have a company dog, ask about having some puppies brought in from your local shelter.