Manages 6x Growth from 50 to 300 with Lessonly
Easily Created Lessons
Contributors Building Lessons
Happily Trained Learners
Better Informed Teams
—Rebecca Wollard, Customer Experience Representative
Gusto is the leading cloud-based software company for managing payroll and worker benefits. Gusto has reached a valuation of more than $1 billion as a private company. This is a huge accomplishment that is hinged around huge expectations. With only 50 employees at the end of 2014, Gusto had a lot of team building to do to reach its growth goals.
The customer-facing teams at Gusto (Care and Sales) have high learning demands with high stakes. Rebecca Wollard is in charge of developing and executing the onboarding and training plans for Gusto’s customer experience department. Jarell Cardoza uses Lessonly for sales enablement initiatives at Gusto.
Historically, Gusto’s onboarding process consisted of setting aside two days per month to ensure that new employees were being onboarded correctly. But when the hiring pace soared, and group onboarding and remote-worker training became part of the equation, Rebecca needed a way for everyone to contribute to the learning experience.
“We’re only human, so we were like, ‘We need help.’ We realized we needed another tool to leverage time effectively,” said Rebecca.
Rebecca used Lessonly to grow Gusto from 50 to 300 employees in just one year.
“We knew large companies used Lessonly and that it was really easy to use. Plus, we can whitelabel Lessonly to make it look a lot like our own design.”
By segmenting learners into groups, and assigning managers to each one, Rebecca empowers managers to direct the learning within their departments.
“With Lessonly, I’m able to give managers the reigns to execute, so I don’t have to do it all.”
The process is simple: Rebecca decides which people on the Gusto team can use Lessonly’s lesson builder. From there, they are given the autonomy to create learning content on the topics that matter most to their teams. Rebecca assists in the lesson-creation process, reviewing content as needed before it reaches learners. When it’s all said and done, the lessons that learners take are created by the people they work with every day, ensuring that the information is useful and informative.
We love this approach to democratized lesson creation, combined with the incredibly positive learner reaction.
“Learners love that Lessonly keeps them informed and entertained,” Rebecca said.
We love that, too.